The uniqueness of dispatch operations and call centers is that they tied workers to their desks for a long time. Want to stand up and stretch their legs to allow blood to flow back to their feet. When they stand at their workstation, they want a relationship with their tool. To be the same as when they sit down. They will do this while making a call or viewing the screen. Experience tells us what dispatchers and dispatch managers say.

Dispatchers sit in front of their dispatch desk 90% of the time. The dispatcher will start the change by adjusting each monitor to its preferred angle, height, and focal length. This does not change during the day.
Experience tells us that most operators prefer a complete elevator dispatch console. Instead of a two-tier version of the dispatch application. The lift able workstation means that the entire workstation remains unchanged on the desktop. Unlike the two-layer version with two independent operating keyboards and display surfaces.

Freestanding office furniture with two-story desks with independent functions is but should not be a model for the office industry.

Therefore.

Two-story desks limit the number of desks by dividing the desk into two parts.
Operated work surfaces can create pinch points that may be dangerous to the operator and/or equipment.
The safe space between the work surfaces creates space for pencils and other objects to fall. The gap also makes it impossible to level the two surfaces into an aligned writing surface.
There is a problem with the cable management between the CPU and the related display, keyboard, and mouse. The constant up and down movement will affect the moving parts.
With uneven load distribution, linear drive motors are prone to be out of sync.
The desk system uses metal legs that limit left and right leg space.
Compensating for memory control and safety lever coordination problems is costly and creates potential points of failure.

Shop Ergo Desktop

We understand that these are the biggest complaints from operators about standing or sitting dispatch consoles.

The operator feels uncomfortable typing on his or her keyboard incorrectly. This happens when obstacles in the legs prevent the operator from maintaining a comfortable position in front of each monitor. The culprits are the metal legs associated with the table-style two-tier system and designed peripheral storage, which hinders legroom.
The operator does not have enough depth on the work surface to write or display charts or maps.
It takes a long time to move from one sitting position to another. The memory settings for digital operations are confusing.
The focus of the monitor placed on the shelf cannot adjust.
Many tools have original positions in the standing position.
When the operator is standing, the sound attenuation is affected, and everyone has to tolerate the noise.

These are the most important characteristics of the best office furniture.

The work surface is at least as deep as a typical desk. Used by people who work 8-10 hours a day. The desk should not own time to obstruct writing and space for small foreign objects to fall.
The monitor must be adjustable for height, azimuth, tilt, and focus. We should rearrange the monitor for each operator in the shared space.
It should not affect legroom during left and right movements. The line of sight between the keyboard and the monitor is essential to ergonomics. The inclined position can cause great fatigue.
Whether sitting or standing, maintaining the same relationship between the operator and his tools is important to improve efficiency.
Cables should not obstruct daily operations, and good individual cable management must have been done.
It is very important to have good access to peripheral equipment without disturbing the operator’s working environment.
Will not affect good sound suppression when sitting or standing. It is important for the ambient sound level of the general environment.
A comfortable and durable designed chair is “value for money”.

When purchasing a 911 dispatch console with sit-stand functionality. Be sure to evaluate as many brands as possible, discuss examples with the manufacturer. Decide which dispatch cabinet is suitable for your application.
People work more efficiently and in a modern safe environment designed according to personal needs.